Nexus Contact Center

the Offshore Call center in Tunis

Our Creed

At Nexus Contact Center, we believe that respecting our commitments in terms of quality of service and processing time, builds trust and contributes to the satisfaction of our customers.That the transparency and the constant listening of our customers favor a durable partnership.That a rigorous and agile organization is the engine of efficiency and continuous improvement of our call center.That the fulfillment of our staff through learning and development of skills is the condition of the success of our call center.

150 multichannel positions at Centre Urbain Nord Tunis

Located in Tunisia, our call center is equipped with 150 multichannel positions to optimize the management of your customer relationship and your telemarketing operations.We made the choice to locate our company in one of the main business districts of Tunis.Our offshore call center is located 100 meters from a tram station and 500 meters from the central hub of services to Tunis: it is close to many bus stations.

Know-how for a tailor-made offer

Our services cover the entire customer life cycle, from acquisition to after-sales service, as well as satisfaction measurement and opinion polls. Our offer is multichannel and relational to increase responsiveness and customer interactions. We offer tailored responses to your clients’ profiles, while giving you control of your costs and optimization of your Investments ReturnsIn more than 15 years, we have accumulated rich experiences for many sectors of activity. More than a sectoral specialization, our strength lies in our ability to tailor bespoke value-added programs for our clients.We collaborated with leaders in all sectors: Automotive, High Tech, Telecom, E-commerce, Institute of Studies, Finance, Distance traineeships, Energy …

Associate Directors

Nexus Contact Center, call center in Tunisia, detained and led by specialists in customer subcontracting. The executives accumulate more than 15 years of Offshore platforms in Tunisia or Romania mainly serving the markets of Europe French-speaking and Italy.The control of capital by business experts allows us to demonstrate commercial audacity, privileged power of activities with strong business skills and added value, without suffering the loss of short-term liability by a financial shareholder.

CATI Fields

85 stations equipped with the CATI predective system .12 years of expertise in Data collection by phone. more than 100 telephone sites made annually, in several countries and in several languages.

TELEPHONE FIELDS

Rich experience for many sectors of activity:
services:Telecom,Internet,Banking,Insurance,Distribution,Transportation
Food services: Beverages,Nutrition
Media:TV sat-Multi country
Other:Automobile, catering,etc
Opinion : political

PLUS D’INFOS

Outsourcing

We take care of the whole process of the customer relationship. we boost your performance, increase the satisfaction of your customers and reduce your costs we share with you our know-how.

EXTERNALIZATION IN CALL CENTER OFFSHORE

Our contact center offers customized solutions built with our clients, functions of their problems and their jobs.

PLUS D’INFOS

Accommodation

We offer shared or dedicated workspaces and ready-to-use call center positions. We also offer IT and telecom support services, as well as HR recruitment.

HOTEL CALL CENTER

By renting positions in our call center, you benefit from dedicated platters of various sizes in the center of Tunis,
access to our technology and our assistance to enable you to conduct your telemarketing operations, customer service or BPO

PLUS D’INFOS

Our call center in a few figures

Years of experience

International locations

Spoken languages

Nexus Contact Center, in a nutshell

MULTI LANGUAGE

Services available in French, Italian, Arabic, English and German.

Many employees have lived in Europe, which reinforces the cultural proximity.

Quality

Overall quality: QMS articulated around a key process approach and supports for a better satisfaction of our customers.

Operational Quality: standardized listening expense plans, documented and shared with our customers.

CONTINUOUS TRAINING

Continuing traineeship 7% of working time, because human capital is the heart of our call center.

Production personnel is an essential part of the business process.

HUMAN RESSOURCES

A project organization favoring the involvement of management and production teams.

Multilingual advisors graduated from Tunisian higher education.

An integration of HR in stages from beginners to seniors.

TECHNOLOGY

Our clients have self-service and real-time access to online supervision, reporting and monitoring tools. Technology at the service of transparency.

A redundant IPBX platform as well as 2 separate operators for the international link and 3 providers for call termination in Europe.

SECURITY

Availability: data, telecom access, electrical. Authentication by physical access controls, logic, proxy / firewall. Confidentiality: by access rights, controlled intercos and the communication of data. Integrity via the centralized antivirus solution and firewall. Non repudiation: Video surveillance, call recording, event logging.

Looking fo a job?

you are in the right place

Are you a young graduate or a student, and you want to be part of a dynamic team and develop your professional career in an offshore company? Nexus Contact Center opens its doors to integrate new talented employees who are passionate about customer relations.
Consult all the job offers of our call center in Tunis.