Nexus Contact Center

the Offshore Call center in Tunis

CATI Fields

85 stations equipped with the CATI predective system .12 years of expertise in Data collection by phone. more than 100 telephone sites made annually, in several countries and in several languages.

TELEPHONE FIELDS

Rich experience for many sectors of activity:
services:Telecom,Internet,Banking,Insurance,Distribution,Transportation
Food services: Beverages,Nutrition
Media:TV sat-Multi country
Other:Automobile, catering,etc
Opinion : political

Outsourcing

We take care of the whole process of the customer relationship. we boost your performance, increase the satisfaction of your customers and reduce your costs we share with you our know-how.

EXTERNALIZATION IN CALL CENTER OFFSHORE

Our contact center offers customized solutions built with our clients, functions of their problems and their jobs.

Accommodation

We offer shared or dedicated workspaces and ready-to-use call center positions. We also offer IT and telecom support services, as well as HR recruitment.

HOTEL CALL CENTER

By renting positions in our call center, you benefit from dedicated platters of various sizes in the center of Tunis,
access to our technology and our assistance to enable you to conduct your telemarketing operations, customer service or BPO

Our call center in a few figures

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Years of experience
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International locations
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Spoken languages

Nexus Contact Center, in a nutshell

MULTI LANGUAGE

Services available in French, Italian, Arabic, English and German.

Many employees have lived in Europe, which reinforces the cultural proximity.

Quality

Overall quality: QMS articulated around a key process approach and supports for a better satisfaction of our customers.

Operational Quality: standardized listening expense plans, documented and shared with our customers.

CONTINUOUS TRAINING

Continuing traineeship 7% of working time, because human capital is the heart of our call center.

Production personnel is an essential part of the business process.

HUMAN RESSOURCES

A project organization favoring the involvement of management and production teams.

Multilingual advisors graduated from Tunisian higher education.

An integration of HR in stages from beginners to seniors.

TECHNOLOGY

Our clients have self-service and real-time access to online supervision, reporting and monitoring tools. Technology at the service of transparency.

A redundant IPBX platform as well as 2 separate operators for the international link and 3 providers for call termination in Europe.

SECURITY

Availability: data, telecom access, electrical. Authentication by physical access controls, logic, proxy / firewall. Confidentiality: by access rights, controlled intercos and the communication of data. Integrity via the centralized antivirus solution and firewall. Non repudiation: Video surveillance, call recording, event logging.

Looking fo a job?

you are in the right place

Are you a young graduate or a student, and you want to be part of a dynamic team and develop your professional career in an offshore company? Nexus Contact Center opens its doors to integrate new talented employees who are passionate about customer relations.
Consult all the job offers of our call center in Tunis.