Outsourcing Customer Relationship in Tunis Nexus Contact
At Nexus Contact Center, we are committed to help you win new customers. The wealth of our experience and the understanding of your customer relationship outsourcing challenges allow us to answer all of your conquest issues, be they BtoB or BtoC. Our multi-channel offering opens new perspectives to reach more customers. Finally, our competence is multi language and multi country to assist you in your international development.
Valuation & loyalty:
Our goal is to allow you to maximize the value created on your customer wallet through Up or Cross Sell programs. We are thinking with you to lengthen the length of the lifecycle of your customers and implement win back programs to reactivate lost customers. We deploy a multichannel customer service to optimize the management of your customer relationship and your various telemarketing operations.
We help you identify the levers of customer satisfaction: better understand the needs and expectations to improve the customer experience. We help you to better analyze your market in order to anticipate its evolution via standby barometers.
Nexus Contact Center helps improve your operational efficiency by synchronizing your back office with the fluctuations and seasonality of your business. We offer high value-added outsourcing services for your purchasing, logistics, ADV, IT, etc … departments.
Specialists in the MA, we offer qualified, locked and controlled target appointments . Our technological tools are shared with our customers and equipped with management rules that promote the balance between agendas and / or prioritization.