Outsourcing Customer Relationship in Tunis Nexus Contact

Center

Acquisition

At Nexus Contact Center, we are committed to help you win new customers.
The wealth of our experience and the understanding of your customer relationship outsourcing challenges
allow us to answer all of your conquest issues, be they BtoB or BtoC.
Our multi-channel offering opens new perspectives to reach more customers.
Finally, our competence is multi language and multi country to assist you in your international development.

Valuation & loyalty:

Our goal is to allow you to maximize the value created on your customer wallet through Up or Cross Sell programs.
We are thinking with you to lengthen the length of the lifecycle of your customers and implement win back programs to reactivate lost customers.
We deploy a multichannel customer service to optimize the management of your customer relationship and your various telemarketing operations.

Measure

We help you identify the levers of customer satisfaction: better understand the needs and expectations to improve the customer experience.
We help you to better analyze your market in order to anticipate its evolution via standby barometers.

Back Office

Nexus Contact Center helps improve your operational efficiency by synchronizing your back office with the fluctuations and seasonality of your business.
We offer high value-added outsourcing services for your purchasing, logistics, ADV, IT, etc … departments.

Our offshore outsourcing services

In detail

Profiling of Client Files

Rich experience in the profiling of prospective files and clients, especially for the account of computer editors or digital players. Step prior to targeted  marketing actions.

Lead detection

Rich experience in detecting equipment projects, underwriting etc … A proven methodology, powerful and collaborative tools shared with our customers.

Traffic creation

Know-how recognized for the creation of traffic in commercial or virtual agencies.

Taking orders

Pivotal element of the increased average order basket, we favor telesales profiles on this type of projects and put in place programs of commercial animations and challenges.

Making appointments

Specialists in the MA, we offer qualified, locked and controlled target appointments . Our technological tools are shared with our customers and equipped with management rules that promote the balance between agendas and / or prioritization.

Phone sale

In BtoB and BtoC, we put more than 15 years of know-how at your disposal: dedicated teams, mastery of sales techniques, empathy and sense of contact, all in the service of commercial performance.

Up sell & Cross sell

We assist you in setting up your additional and cross-selling programs by providing teams that are experienced in detecting opportunities that strengthen the relationship with your brand.

Cross sell

Win Back

In curative mode, we help you avoid churn by putting teams whose profile combines listening and customer service with the direction of commercial bounce.

Reactivation of inactive customers

Customer service

Technical services