Nexus Contact Center

Découvrez notre Centre d’appel Italien et Français à Tunis



Our mission within our Contact Center in Tunisia is to assist you in managing all stages of the customer’s life: acquisition, retention, management of back office processing, recovery, etc …
One of our differentiating factors is to be able, thanks to our CATI division, to measure the satisfaction of your customers during their journey but also to analyze changes in their behavior.

Our values, commitment

⇒ Teamwork

⇒ Integrity

⇒ Professionalism

The search for Operational Excellence

We commit ourselves daily in the management of your CRM activities



the members of our Call Center in Tunisia are united by the passion of the telemarketing profession and the need to always progress, in order to always serve you better.
Operational management has 6 to 10 years of experience and our advisers are all from higher education and benefit from a linguistic level in Italian and current French, in order to deliver quality services answering to the requirement of the European markets.



Located less than two hours flight from major European capitals, Tunisia has a pool of employment and quality infrastructure that make it an essential place in offshore services and benefits.
The only democracy in the region, this status offers new prospects for growth and economic dynamism.

Nexus Contact Center Team in Tunisia

Zouhir Mouelhi

Chief Operating Officer

Matteo Paolo Penteriani

Directeur Marché Italie

Ahlem Abderrahim

Commerciale Sédentaire

Samira Ghazouani

Responsable Qualité

Guido Baiutti

Directeur Production

Hanene Elmay

Responsable Qualité Italien

Mohamed Ali Ben Fadhel

Responsable Technique

Ali Mouelhi

Directeur Financier

Nour el Houda Zaier

Chargée Recrutement

Mohamed Yahia

Responsable RH